Privacy Policy

1Personal Data We Collect

We collect only the essential personal information required to process and deliver your sports nutrition orders:

• Customer Contact Details: Full name, 10-digit mobile phone number, and verified email address.
• Delivery Information: Physical shipping address, apartment/flat number, city, state, and 6-digit Indian pincode.
• Order History & Preferences: Supplement items ordered, flavor choices, transaction records, and invoice receipts.

2Payment Security & Zero Raw Card Storage

Kyvora never collects, intercepts, or stores your bank account credentials, credit/debit card numbers, CVVs, or UPI PINs. All financial transactions are processed securely through RBI-licensed payment aggregators (Razorpay) utilizing PCI-DSS Level 1 compliance and 256-bit SSL encryption.

3How We Use Your Data

Your personal data is strictly utilized for:

• Processing, billing, and packaging your authentic supplement orders.
• Dispatching courier updates via automated SMS and WhatsApp delivery tracking.
• Providing customer support for dosage questions and batch authenticity verification.
• Preventing fraudulent and unauthorized payments or fake COD orders.

4Your Rights (Right to Correction & Erasure)

Under Indian DPDP Act provisions, you have the right to inspect, update, or request the permanent deletion (Right to be Forgotten) of your customer account and personal data from our servers. To exercise these rights, submit your request to support@kyvora.com.

5Grievance Officer & Corporate Address