Refund & Return Policy

17-Day Return Eligibility

You may initiate a return or replacement request within 7 days of the delivery date under the following conditions:

• The product was damaged, punctured, or leaked in transit.
• The item received is different from what you ordered (incorrect flavor, brand, or size).
• The outer holographic security seal, batch verification QR code, or tamper-proof neckband arrived broken or missing upon delivery.
• The product arrived past its printed expiration date.

2Conditions for Return

Due to strict health and safety regulations governing ingestible nutritional supplements:

3How to Initiate a Return or Replacement

Follow these simple steps to request a return:

1. Take clear photos or a short video showing the outer shipping box, shipping label, and the defect/damage (including batch code and seal).
2. Email our support desk at support@kyvora.com or message our WhatsApp fulfillment desk with your Order ID (e.g. KYV-...).
3. Our verification team will review your claim within 24 business hours and arrange a free courier reverse-pickup from your delivery address.

4Refund Timelines & Methods

Once the returned package reaches our fulfillment warehouse and completes quality verification:

• Prepaid Orders (UPI / Cards / Net Banking): Refunds are credited directly back to the original source payment account within 5 to 7 business days.
• Cash on Delivery (COD) Orders: Refunds are processed via instant NEFT/IMPS bank transfer or UPI ID provided by the customer within 48 hours of inspection.